Shipping policy
Thank you for shopping with Sundae Skin Co! We want to ensure you have a smooth and transparent shopping experience. Please review our shipping policy below.
Where We Ship From
All our products are proudly made and shipped from South Africa.
Shipping Methods & Carriers
We ship all orders via FedEx to ensure fast and reliable delivery worldwide.
Processing Times
• Orders are processed within 1-2 business days after payment is received.
• Once shipped, you will receive a tracking number and email updates to monitor your order’s journey.
Shipping Times
Shipping times vary depending on the destination. Orders are typically delivered within 4-5 business days after dispatch.
Please note that unforeseen delays (customs processing, weather conditions, etc.) may impact delivery times.
Import Duties & Taxes
• International customers may be required to pay import duties, taxes, or customs fees upon receiving their order.
• Many countries have a de minimis threshold, meaning orders under a certain value are exempt from duties and/or taxes.
• Below is a general guide for duty-free thresholds:
|
Country |
Duty Threshold |
Tax Threshold |
Notes |
|---|---|---|---|
|
United States |
$800 USD |
$800 USD |
No duties/taxes on orders under $800. |
|
Australia |
$1,000 AUD |
$1,000 AUD |
Orders under AUD 1,000 are duty-free. |
|
Canada |
$150 CAD |
$40 CAD |
Duties apply over CAD 150; taxes over CAD 40. |
|
European Union |
€150 EUR |
€0 EUR |
Duties apply over €150; VAT charged on all imports. |
|
United Kingdom |
£135 GBP |
£15 GBP |
Duties apply over £135; VAT charged over £15. |
• If your order exceeds the threshold, you will be responsible for paying the required duties and taxes to your local customs office before delivery.
• Customs policies vary by country, and we do not control these charges and are not included in the shipping cost at checkout. For more details, please check with your local customs authority.
Lost or Delayed Shipments
• If your package is delayed or lost, please reach out to the carrier using your tracking number.
• If you need assistance, feel free to contact our customer support team at hello@sundaeskinco.com
Shipping Restrictions
• We currently do not ship to certain countries due to restrictions. If you are unsure whether we ship to your location, please contact us before placing an order.
By placing an order with us, you acknowledge and accept our shipping terms. If you have any questions, feel free to reach out to us at hello@sundaeskinco.com
Thank you for choosing Sundae Skin Co!
